960 Responsible Gaming – Play Safe

At 960, we believe healthy entertainment starts with self-awareness. This page provides guidance, self-control tools, and important information to help every Malaysian player enjoy their gaming experience within safe and responsible boundaries.

If you or someone you know needs help with gambling habits, please seek professional support. You are not alone.

🛡️ Play Within the Limits You Set ⏱️ Manage Your Daily Playtime 💰 Set a Monthly Deposit Budget 🔞 Platform for Users Aged 18 and Above Only 🧘 Life Balance Matters More Than Winning 🤝 Professional Support Is Here for You 🛡️ Play Within the Limits You Set

960's Commitment to Responsible Gaming

960 is more than just an entertainment platform — we are committed to ensuring every user can enjoy their gaming experience in a healthy and controlled way. Online gaming should be a source of fun, not stress or financial hardship.

As part of this commitment, 960 provides a range of self-control tools accessible directly from your account. Our support team is also trained to recognise signs of concern and offer appropriate assistance to users who need help.

Responsible gaming is more than a rule — it is a core value that shapes how we build and manage the 960 platform for Malaysian users every day.

Signs of At-Risk Gaming Behaviour

Recognising the early warning signs is the first step to staying in control. Take note if you find yourself experiencing any of the following:

Playing longer or spending more MYR than you originally planned.
Using money set aside for daily essentials — such as food, bills, or rent — to fund your gaming.
Feeling anxious, irritable, or restless when you are unable to play.
Hiding your gaming activity from family members or friends.
Chasing losses by continuing to play in an attempt to win back what you've lost.
Neglecting work, family, or social responsibilities due to time spent gambling.
Borrowing money or selling belongings to fund your gaming activity.

If you identify with two or more of the signs above, we encourage you to make use of the self-control features provided by 960 or to seek professional help right away.

Guide to Setting Time and Budget Limits

One of the most effective ways to keep your gaming habits healthy is to set time and spending limits before you start playing — not after. Here are some practical tips for 960 players:

Deposit Budget Limit

Decide on the maximum amount in MYR you are comfortable spending on entertainment each week or month. Think of it like the cost of a movie ticket or a dinner out — payment for enjoyment, not an investment. Never play with money you cannot afford to lose.

Play Time Limit

Set a clear time limit for each gaming session. Using a timer on your phone can help. Take regular breaks — avoid playing for hours on end without stopping. Make time to eat, exercise, and connect with the people you care about.

Avoid Playing When Emotional

Playing while stressed, upset, or after drinking alcohol can cloud your judgement. Only play when you are calm and focused. Decisions made in an emotional state often lead to regret.

Self-Control Features on the 960 Platform

960 offers several self-control features that you can activate at any time through your account or by contacting our support team at [email protected]:

Deposit Limit

Set a daily, weekly, or monthly maximum deposit amount in MYR. Once a limit is set, it takes effect immediately and can only be lowered right away — increasing a limit requires a waiting period for your protection.

Temporary Break

The break or cooling-off option lets you temporarily suspend access to your account — from a few days to several months. This gives you the space to reflect and restore balance in your life.

Self-Exclusion

If you feel you need to stop entirely for an extended period, you can apply for self-exclusion. Your account will be suspended for the duration you choose and cannot be reopened before that period ends.

Live Support

Reach out to the 960 support team at [email protected] to have a confidential conversation about the self-control options that best suit your situation. We are here to listen, without judgement.

Minor Protection

The 960 platform is strictly for users aged 18 and above. We take this responsibility very seriously and have put the following measures in place to protect minors:

Age verification is mandatory during the new account registration process.
Identity document verification may be requested at any time to confirm a user's age.
Any account found to belong to an underage individual will be closed immediately.

If you are a parent or guardian concerned that a child or ward may be accessing online gambling platforms, we recommend installing parental control software on their devices. Make sure your passwords and online account details are kept out of reach of children.

A Malaysian adult responsibly accessing a mobile casino platform in Langkawi

Maintaining Life Balance and Getting Help

Playing on 960 should be a small part of a balanced life — not the main focus. A few tips to help you stay on track:

Spend quality time with family and friends in person, not just online.
Look after your physical health — exercise regularly, get enough sleep, and eat well.
Keep up with hobbies and interests outside of online gaming.
Don't let the outcome of a game — whether a win or a loss — have an outsized impact on your mood or daily life.

If you feel your gambling habits are getting out of hand, or someone close to you has raised concerns, don't wait — seek professional help. Problem gambling is a treatable health condition, and reaching out is a sign of strength, not weakness.

For further enquiries about responsible gaming support, contact the 960 team at [email protected] or visit the FAQ for more information.

We're With You Every Step of the Way

960 always puts the well-being of our users first. If you have questions about responsible gaming or would like to activate any self-control features, don't hesitate to reach out. You can also visit our FAQ page for more information.

FAQ Account Login Create a New Account

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